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Privacy Policy

Last Updated on 2018-05-23

We Honestly Care About Your Privacy

We at FORZIERI have created this section of our website to describe, as simply and clearly as possible, our collection, use, disclosure, retention and protection of your personal data.

Privacy Statement

Introduction

The Forzieri.com website is controlled by FORZIERI/Firenze Seta srl, referred to as "FORZIERI", "we", "us" or "our" throughout this Privacy Policy. We are the primary data controller for the purposes of this website and our registered office is Via della Vigna Nuova 85r, Florence, 50123, Italy.

It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Policy supplements the other notices and is not intended to override them.

We also ask you to read the "Cookie Policy" and the "Terms & Conditions" of the forzieri.com website, which contain detailed information regarding the conditions relating to our services.

By navigating to a Forzieri.com website or mobile view, by transacting and by registering an account, you are agreeing to the terms of this Privacy Policy.

Firenze Seta srl is the data controller of your personal data and is responsible for the collection, use, disclosure, retention and protection of your personal information in accordance with the General Data Protection Regulation.

We may transfer your personal information outside of the European Economic Area to authorised third parties. Where we use third party service providers based outside of the European Economic Area, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. Where we use third party service providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

Questions regarding this statement should be directed to our Info Center by email, snail-mail (postal letter), or by phone:

FORZIERI/Firenze Seta srl
Via della Vigna Nuova 85r
50123 Florence, Italy
+39 055 7251077
privacy@forzieri.com

If you wish, you can also contact our Data Protection Officer (DPO) by writing to "Data Protection Officer" at the address above, or by e-mail to the DPO address: dpo@forzieri.com.

Information We Collect and How It's Used

We collect and process only the data that is required to allow us to provide our services to you.

We do not provide products or services that are designed for use by children under the age of 16, or knowingly collect personal information from or about children under age 16.

We collect the following data when you browse or shop at Forzieri.com:

Information You Explicitly Provide

via Order Form:

We collect the personal data required to allow us to fulfil our contract with you including taking payment and any related anti-fraud checks if you choose to pay by credit/debit card. This data may include your name, billing address, shipping address, payment details, phone number and email address. We collect your email address in order to send you confirmation of your order; we collect your phone number so that we can contact you if there are any issues with the order.

If you provide us with someone else's data - for example, if you purchase a product to be delivered to a friend or as a gift - we will collect and process the personal data required to complete the transaction such as the name, delivery address and other contact details for your friend. If you are receiving an item as a gift, we will process your data only to fulfil the gift request and our contractual obligations.

We process your orders ourselves, in house, and thus we rarely need to share this information with any third parties. However, when we have to share this information, it will only be that information which is absolutely necessary, and only with those third parties that may be involved in the processing of your order in the future. For example, the financial institution that issued your credit card and the shipping carrier that delivers your order.

When making a payment via the Paypal option be aware that you will be entering your personal and financial information on the Paypal website even though the FORZIERI logo frames the top of the page. This for ease of navigation back to the FORZIERI site. For information provided on the Paypal website please refer to Paypal's Privacy Policy. None of the information provided by the user to Paypal is shared back to the FORZIERI site as all necessary information to process the order are already provided by the user to FORZIERI before the payment. Paypal simply communicates to FORZIERI the approval or not to accept the purchase.

via our Account Registration Form

If you register for a FORZIERI account, we collect your name, email address, password, and country.

via our Customer Care team

When you contact our Customer Care team through one of our email addresses, via the "Contact Us Form" or by telephone we collect your name, email address, phone number and country and we will only use that information to send you a prompt reply. We may collect additional data to help us resolve any queries relating to your order, delivery, payments, marketing, the website or any other queries.

via Forzieri Privileges Club

We collect your email address when you sign up to become a member of our Forzieri Privileges Club. We will send an email newsletter with our announcements and special offers from time to time until you decide to unsubscribe. Subscription to our newsletter is optional and requires your explicit consent via our Forzieri Privileges Club Page or by visiting our store in person and signing up. If you wish to stop receiving our newsletter, please click on the link marked "unsubscribe" which can be found at the bottom of every email or contact our Customer Care team.

via Wish List Creation

By creating a Wishlist on the FORZIERI Site you are required to provide your name and email address. We use this information solely to make the wish list accessible to your person. Optionally, in case you wish to make your Wish List searchable by others, you can choose to provide some unique facts about your person, date of birth (please note that only month and day are asked for, not year of birth) and gift giving event type to make it easier for your friends to recognize your list in our public list database. Also, optionally, you can provide your shipping address so that friends can buy from your Wish List and have items shipped direct to you. To protect your privacy, when you choose to make your list searchable, FORZIERI does not display your full shipping address (only City and State) or email address. We will not use Wish List data for additional mailings or marketing purposes.

via Live Chat

If you have questions about the FORZIERI products, you have the option to use our "live chat" support service. This service asks you for a user name (you can use your real name or you can use an alias). The chat transcript is saved in a secure location along with your IP address. This not only protects our customer care representatives against inappropriate chat content on the part of unscrupulous users, but it also allows us to pull up your previous chat session if you come back later and chat again. This feature makes use of cookies on our website to facilitate one on one dialogue and to provide us insight into how our users navigate our website. However, we have no access to or control over these cookies, once we have given permission for them to set cookies.

Information We Automatically Collect

Shopper ID

Upon visiting our site, we assign you a unique Shopper ID and attempt to store that onto your computer in the form of a cookie. This is used to keep track of your shopping basket during your visit and between visits. Cookies used by FORZIERI are not tied to personally identifiable information. If you are uncomfortable with the idea of being assigned a Shopper ID, we recommend disabling cookie support in your browser (please see your browser documentation for specific procedures). You may still place an order by phone or postal mail. Disabling cookie support will disable the shopping basket feature of our site.

IP Address

We collect and process technical data including IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Browsing Activity

We collect and process data about your browsing on Forzieri.com, including the pages you visit and how you interact with these pages. We will use this data to help us improve the website and our promotion of the website. This will include data about how you came to the website; the date and time of your visit; products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction data (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. If you have registered for an account, we collect browsing data about your access to the dedicated areas of the website.

Affiliate ID

If you entered our site by clicking a link on one of our affiliate websites, we will attempt to store the ID of the affiliate as a cookie. We do this to ensure the affiliate receives proper credit for any subsequent order you might place. Your personally identifiable information will not be shared with any affiliates.

Use of Cookies

We and our business partners collect information about your use of our online services using cookies. Cookies are small text files placed on your computer or other device by websites you visit, such as ours, which record some aspects of your visit. Cookies help us remember who you are and other information about your visits. They can help display the information on a website in a way that matches your interests. Most major websites use cookies.

For more information about how we use cookies, please read our Cookie Policy.

Sharing of Information

We may disclose your personal information to authorised third parties. These third parties are prohibited from using your personally identifiable information for any secondary purposes. We do not disclose your personal information to third parties for marketing purposes

These parties have been rigorously assessed and offer a guarantee of compliance with the legislation on the processing of personal data. These parties have been designated as data processors and carry out their activities according to our instructions.

The third parties in question belong to the following categories: banking operators, internet providers, companies specialising in IT and telematics services; couriers; companies that carry out marketing activities, including social media organisations; companies specialising in market research and data processing; companies offering contact centre services; companies providing publishing and distribution services.

Under some circumstances we may be required to disclose or share your data without your consent, for example if we are required by the police, the courts or for other legal reasons. Your data may be transmitted to the police, judicial and administrative authorities, in accordance with the law, for the investigation and prosecution of crimes, the prevention of and protection from threats to public security, to allow Firenze Seta srl to ascertain, exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.

In accordance with the new EU Regulation UE 2016/679 on Data Protection (GDPR), we may transfer your personal information outside of the European Economic Area to authorised third parties. Where we use third party service providers based outside of the European Economic Area, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. Where we use third party service providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

We may also transfer your personal data to a buyer or potential buyer in the event that our assets are acquired by another organisation. The purchaser will be required by law to use your personal data only as described in this Privacy Policy.

Data Retention

We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with legal requirements, prevent fraud and resolve disputes. Where a legal requirement obliges the retention of personal data for a specific minimum period, we will retain data for at least that period. When we determine the maximum retention duration of any personal data we hold we do so with regard to our legitimate interests to retain data, our obligation under GDPR to minimise data we hold with what we do hold as personal data being kept proportionate; the nature, and sensitivity of the personal data and the potential risk of harm from unauthorised use or disclosure of your personal data.

In some circumstances you can ask us to delete your data: see 'Your Rights' below for further information.

In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Your Rights

The General Data Protection Regulation provides for rights of access, modification and deletion of your personal information. The GDPR provides you with the following rights:

  • The right of access

    Your right to obtain confirmation as to whether or not personal data are being processed, and, where that is the case, access to the personal data along with details regarding the nature of processing.

  • The right of rectification

    Your right to obtain the rectification of inaccurate personal data.

  • The right of portability

    Your right to receive the personal data concerning provided to us, in a structured, commonly used and machine-readable format.

  • The right to be forgotten

    Your right to erase your personal data.

  • The right to restrict processing

    Your right for your data to be effectively 'frozen'; stored and not further processed.

  • The right to object

    Your right to object to how your personal data is processed including your right to object to our profiling of you as outlined in this privacy policy.

To exercise any of these rights, you can sign in to your account, contact our Customer Care team at helpdesk@forzieri.com or +39 055 7251077 or write to our Privacy Team at Firenze Seta srl, Via della Vigna Nuova 85r, Florence, 50123, Italy.

To ensure that the data of our users are not subject to breaches or illegitimate use by third parties, we will ask you to confirm your identity before carrying out your request.

Changes to your data

Order information

To make any changes to your order, please contact us via e-mail or phone +39 055 7251077 and we will be happy to assist you. FORZIERI will send you a confirmation after receiving any changes/updates made to your order.

Account Information

If you're a FORZIERI account holder your information can be accessed any time to make corrections to your shipping/billing addresses, password, email, subscriptions, credit card (if you opted for storing it) and open orders. To access your information simply click on the MyAccount tab located on top of every page and log-in providing your email and password.

Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our website notifying users of the change. In some cases where we post the notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Changes to this Privacy Policy

We may change our privacy policy and practices over time. To the extent that our policy changes in a material way, we will promptly notify you of such changes.

Legislative References and Useful Links

The processing of your personal data is carried out by FORZIERI in full compliance with the regulations on the matter pursuant to the General Data Protection Regulation (EU) 2016/679, the rules on the processing of Italian personal data and the provisions of the Italian Data Protection Authority (www.garanteprivacy.it).

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us at:

FORZIERI/Firenze Seta srl
Via della Vigna Nuova 85r
50123 Florence, Italy
+39 055 7251077
privacy@forzieri.com

Help Desk

Service available Monday through Friday:

US: 3.30 am to 12.00 pm US E.S.T.
UK: 8.30 am to 5 pm
Australia: 7.30 pm to 4 am Sydney Time

This number is for Customer Care only.   For business enquiries please contact our main offices.

Closing days

Offices will be closed on April 25th, May 1st, June 2nd, June 24th, August 15th, December 25th & 26th, January 1st, January 6th.

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· Enter code SANTA2010 in your Shopping Bag before checkout
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